Privacy Policy

Information We Collect

Information Provided by Users

When you register an account, make transactions, or contact our support team, you may supply personal details such as your name, date of birth, email address, and payment information. This data is provided directly by you and is necessary for us to create and manage your gaming account, verify your identity, and process deposits and withdrawals.

Technical and Usage Data

Certain technical and usage data may be collected automatically as you interact with our website. This can include your IP address, browser type, device model, pages visited, time spent on the site, and general activity patterns. This information helps us understand how our platform is used, improve functionality, and maintain a secure environment for all players.

How Information Is Used

Information collected by Chipstars Casino is used to deliver, personalise, and improve our gaming services. This includes account administration, transaction processing, customer support, fraud prevention, and the customisation of promotions based on your activity. We may also use the data internally to analyse trends, conduct research, and enhance the overall user experience while ensuring compliance with our operational requirements.

Data Sharing

Information may be shared with service providers where necessary to support our business functions, such as payment processing, technical infrastructure, marketing assistance, and customer verification. These third parties are contractually obligated to maintain the security and confidentiality of your data and may only use it for the specific purposes we authorise. We do not sell personal information to unrelated third parties for their independent marketing purposes. Disclosure may also occur if required by law or to protect the legitimate interests of the platform and its users.

Cookies and Similar Technologies

Our platform uses cookies and similar tracking technologies to enable certain features, remember your preferences, analyse site traffic, and provide a more personalised experience. These technologies help us distinguish between users and improve the functionality of the website. You may adjust your browser settings to manage or block cookies; however, doing so may limit some features available on our platform.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes for which it was collected or as needed to meet legal and regulatory obligations. The duration of retention depends on the type of information and the nature of our relationship with you. Once the need for the data ends, we take steps to securely delete or anonymise it.

Data Security

We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse, or alteration. While we strive to maintain a high standard of security, it is important to note that no method of electronic transmission or storage is completely infallible. We continuously review our practices to help safeguard the data entrusted to us.

User Privacy Requests

You may contact our support team with privacy-related requests, including inquiries about the personal data we hold, requests for corrections, or questions about how your information is processed. We will respond to such requests within a reasonable timeframe and in accordance with applicable rules. Our support staff can provide further guidance on the options available to you regarding your information.

Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. Any updates will be posted on this page with a revised effective date. We encourage you to review the policy periodically so that you remain informed about how we collect, use, and protect your information. Your continued use of our services after any modifications indicates your acceptance of the updated terms.