Privacy Policy
This privacy policy explains how Games & More B.V. (referred to as "Games & More B.V.", "we", "us", or "the company") gathers, processes, stores, shares, and safeguards your personal information when you interact with our website and mobile app services. It also sets out your data protection rights, such as the ability to object to certain types of processing. Games & More B.V. is the data controller for all your personal details. The document addresses your acceptance of the policy, the categories of information we obtain, the lawful grounds for processing, specific rules for minors, how and why we use the data, automated decision processes, sharing arrangements, cross-border transfers, marketing practices, targeted ads, our partners, your rights, contact options, and cookie handling. We advise reading the full text carefully so you can make informed decisions about your privacy. By visiting our platforms or creating an account with Chipstars Casino, you confirm that you have reviewed and understood these terms.
Your Consent to the Privacy Policy
By using our services you agree to follow the rules in this privacy policy, which we can update from time to time. We always ask for separate permission before sending promotional messages from ourselves or any partners who receive your data. Changes take effect straight away once they appear on our sites. We suggest visiting this page regularly so you always see the current version and any adjustments.
Types of Information Collected
We obtain two main kinds of information from users: personal data and non-personal data.
Personal Data
Personal information is anything that can identify you as an individual. It covers account details such as your name, email address, gender, birth date, home address, identification number, phone number, and job title. To meet gambling regulations, KYC, and AML requirements we also collect details about the origin of your funds and may ask for official government ID to verify your identity. We keep records of all gaming activity including deposits, bets, withdrawals, winnings, and any signs that could point to gambling problems. Financial records include your chosen currency, card numbers, payment methods, and bank account information. You may voluntarily share extra details through support chats, surveys, or other communications. Technical information from your device includes unique identifiers, browser fingerprints, IP addresses, and approximate location. Phone conversations can be recorded for training, support quality, and safety reasons. During events we might take photos, videos, or interviews for promotional purposes. When you connect via social media we receive basic profile facts such as your name, picture, and friends list. Our referral feature lets us collect contact details of people you invite. Third-party sources may supply credit checks or additional verification data.
Non-Personal Data
Non-personal information consists of anonymous usage statistics. This includes technical facts such as your operating system, browser version, screen resolution, and overall patterns like how long you stay on the site or which buttons you click. Log files record browser type, visit times, and referring domains. Aggregated gaming figures such as total deposits, session lengths, and scores can be used in summary form. Device signals help us spot fraud attempts including malware or VPN usage. Analytics systems track activity to fix errors and improve the service. Once data is anonymised we can use it freely for research, advertising, or other internal purposes.
Lawful Bases for Processing Personal Data
We handle your information to deliver the services you request, honour our contracts, meet legal duties, and protect our legitimate business interests without overriding your own rights. Explicit consent is obtained for activities such as marketing and can be withdrawn whenever you wish. Contractual necessity covers everything needed to run the platform and comply with licensing and anti-money laundering rules. Our legitimate interests include everyday administration, cooperation with partners for better offers, responsible-gambling efforts such as cross-site self-exclusion, security measures, sports-integrity checks, regulatory compliance, and loyalty-program management.
Rules for Minors
All our services are designed exclusively for people who are 18 years or older. Anyone younger must not use the platform or supply any personal information. We perform age checks and remove data belonging to minors as soon as we discover it, unless law requires us to keep it. If you believe a minor has shared details with us, please let us know right away.
How and Why We Use Your Information
We use the data to provide customer support, request feedback, inform you of important changes, carry out security verifications, confirm identities, and complete transactions. Legitimate-interest uses include answering questions, sharing in-game activity, running promotions, recording calls to improve quality, sending tailored offers, refining our websites, stopping dishonest behaviour, investigating complaints, working with service partners, handling claims, and creating user profiles. When you have given permission we send marketing messages by email, SMS, or push notifications, share with selected partners, run surveys, and apply cookies. We also use the information when required by law to respond to authorities or investigate fraud.
Automated Decision-Making and Profiling
Automated systems and profiling help us understand user demographics and preferences so we can offer personalised content, run operations smoothly, and meet regulatory standards such as fraud prevention and responsible gambling. If you are unhappy with any automated outcome you can contact us and ask for a human review.
Disclosure of Your Information
We share data only when necessary for the purposes described earlier. Typical recipients are service providers who handle hosting, customer support, identity checks, marketing, and payments. We may also disclose information to government authorities to satisfy legal obligations, to parties involved in fraud investigations or legal protection, and in connection with business sales, mergers, or similar changes.
International Transfers of Data
Because we operate worldwide, some personal information may be sent outside the European Economic Area to countries that might offer less protection. Whenever this happens we put suitable safeguards in place, usually through approved contractual clauses or other recognised legal mechanisms. Feel free to contact us if you would like further details about these protections.
Marketing and Promotional Communications
Your information allows us to prepare offers about our services and those of our affiliates, delivered by email, SMS, phone, or similar channels. We may pass selected details to affiliates so they can present relevant promotions. This activity relies on legitimate interest or your consent. You can stop receiving marketing at any time by using the unsubscribe link, adjusting your account settings, or contacting support. Messages that are purely about service updates will still be sent. You can also manage advertising preferences through your device or platform controls, and app users can change notification settings directly on their phones.
Targeted Advertising
We work with third-party advertising technologies to show relevant adverts while you are on our platform. If you prefer not to receive targeted ads you can opt out through established industry programmes such as the NAI and DAA.
Our Information-Sharing Partners
We never sell your personal data. Sharing occurs only with carefully chosen recipients including backup service providers, business affiliates, game suppliers, technical subcontractors for cloud storage, verification, and fraud detection, credit reference agencies, payment processors, promotional partners, prize suppliers, event organisers, hotels, auditors, legal advisers, regulatory bodies, and responsible-gambling support organisations. These transfers support data storage, daily operations, research, advertising, and overall security.
Your Rights as a Data Subject
You are entitled to object to processing, request access to your data, ask for corrections, demand deletion where possible, limit certain processing, receive your data in a portable format, lodge complaints, and withdraw any previously given consent. To exercise any of these rights simply get in touch with us.
Contacting Us
If you have questions or wish to exercise your rights, please email [email protected] or visit our contact page at https://www.chip-star.uk/info/contact/. You may also reach out to your national data-protection authority or pursue other legal remedies.
Cookies and Similar Technologies
Cookies are small text files placed on your device when you visit our site. They support navigation, store your preferences, generate usage statistics, and enable advertising features. They track referral sources, remember choices you have made, and measure the success of our campaigns. For a full explanation of cookies and how to manage them please visit https://www.allaboutcookies.org/.
We reserve the right to update this privacy policy and encourage you to check it from time to time. When significant changes occur we will let you know through our services or by email. The English version of this document is the authoritative text; any translations are provided for convenience only. Last updated: May 2020.